Return & Refund Policy – BauPaw

Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it: unused, unworn, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, please contact us at:
📧 uk.baupawofficial@gmail.com

If your return is accepted, we’ll send you instructions on how and where to send your package.
Items sent back to us without first requesting a return will not be accepted.

If you have any questions about returns, you can always contact us at uk.baupawofficial@gmail.com.

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Damages and Issues

Please inspect your order upon arrival and contact us immediately if:

• The item is defective

• The item is damaged

• You received the wrong product

We will evaluate the issue and make it right as quickly as possible.

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Exceptions / Non-Returnable Items

Certain items cannot be returned, including:

• Perishable goods (such as food, flowers, or plants)

• Custom or personalized products

• Personal care items

• Hazardous materials, flammable liquids, or gases

We also do not accept returns on sale items or gift cards.

If you’re unsure whether your item is eligible, please contact us before initiating a return.

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Exchanges

The fastest way to get the item you want is to return the original product.
Once your return is accepted, you can place a new order separately.

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Refunds

Once we receive and inspect your return, we’ll notify you of the approval status.

If approved:

• Your refund will be issued to your original payment method

• Processing time: up to 10 business days

Please note that banks or credit card providers may take additional time to post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at:
📧 uk.baupawofficial@gmail.com